Services and Support OEM/ODM Research and Development Quality Control Trading Services Code of Conduct |
Sample Availability & Policy:
We will provide free samples of products upon customer's request. To help us decide favorably on sample requests, we ask interested customers to send comprehensive buyer information for our review. All sample shipments will be either by air or by sea, with taxes and shipping costs paid by the customer.
Export/Import Processing Support:
Dongguan Tenwin Electronics Technology Co., Ltd is committed to delivering quality service, especially with regards to questions about exporting products to your location. Contact us now.
Guarantees/Warranties/Terms and Conditions:
We guarantee our products to be free from manufacturer defects. Liability under this warranty is limited to the replacement of any product found to be defective under normal use.
After Sales Service:
Our Customer Service personnel are experienced product specialists who can answer your questions 5 days a week from Monday to Friday (9:00 am - 6:00 pm on working days). Contact us now.
OEM/ODM Capability:
OEM: According to our customer's demands, we can print their logo on the products, and put their logo on packages and more. We believe that our customers will be satisfied with our OEM service. ODM: According to our customer's demands, we can design the product layout, PCB layout, logo, package, and more for them. From outside to inside, we can design the complete product for our customers. Our ODM service can meet our customer's needs.
Details of Design Services Offered:
Major Markets Served:
Western Europe, Central/South America, North America, Australasia, Asia, Mid East/Africa, Eastern Europe.
Details of Buyer Label Offered:
We produce products 70% for export and 30% for local country selling.
Main OEM/ODM Customers:
Mid East/Africa, Eastern Europe, North America, Western Europe, Australasia, Central/South America, Asia...
Machinery/Equipment for R&D:
We design ID and structure and the PCB, software, package.
Awards & Other Recognitions:
All our products meet the state standards. Our products are certified to CE, FCC, RoHS, and other international standards.
Patents & Copyrights:
Some of our products are with practical new-type patents and design patents.
Profile:
Dongguan Tenwin Electronics Technology Co., Ltd is backed by a strong R&D team, which is composed of creative and motivated professionals. Our experienced R&D department provides new product designs by manipulating science and research functions to better serve our clients and promote our products. Our R&D engineers develop new products to meet existing market demands and to acquire new markets. Engineers concentrate on product design, improving product functions and production efficiency, and guaranteeing quality.
QC/Technical Support:
Tenwin is well managed under the ISO9001 quality system and 6S procedure. We have a strong QC management team, which apply strict QC inspections to all incoming and outgoing materials, as well as production procedure and finished products. from developing raw materials in our PVC factory to conducting shipping by our trading company. We oversee quality at every step. and we have a set of rules about quality control. This way, we can also better control our cost-savings that we deliver to you.
Procedures/testing Details:
Tenwin applies strict QC Inspections to every section from the material to production and Delivery. Incoming QC Inspection - Pre-production QC Inspection - In-production QC Inspection - Finished Products QC Inspection - Outgoing QC Inspection.
Materials/Components:
All our raw materials and components are purchased from qualified suppliers and strict QC management is applied accordingly.
Trading Profile:
More than 80% of our products will be exported worldwide, and we have more than 10-year trade experience, so we can provide good service for our customers.
Integrated Supply Chain:
Our Supply Chain Management focus is to provide a competitive advantage by working with our supply base to meet and exceed the needs of customers. Practices include the supplier evaluation process used by commodity teams who assess the desirability of a supplier for long-term alliance relationships.
OEM:
We provide OEM service to all buyers around the world. We apply ISO 9001 now, Any design and requirement from buyers will be welcomed.
Quality Control:
Our product testing process is strictly monitored to ensure the best quality for our clients. We inspect every step of production from basic materials to the finished products.
Inspection and Documentation:
Our Quality Control team strictly checks the specifications of the products before delivery to any buyer.
Shipping:
FOB Shenzhen, FOB Hong KongAll relevant taxes and shipping costs are to be shouldered by the buyer.
Minimum Order and Delivery:
Minimum order of 1000 pieces for each product. Confirm the shipping sample in 25 days.
Management and Staff:
Our management team works very closely with staff in ensuring the development of quality products.
Communication:
All our staff can effectively and professionally communicate through written and verbal skills in Chinese. And our sales can effectively and professionally communicate through written and verbal skills in Chinese, English, Japanese.
Expertise:
Combining the expertise of trading professionals, analysts, and technologists located in China with the next-generation technology of our recently launched management platform, Dongguan Tenwin Electronic Technology Co.Ltd is a formidable source of market insight, trading skills, and technological power.
Employment and the Workplace
Concern for the Environment
We believe it is our duty to protect the environment and we do this by complying with all applicable environmental laws and regulations.
Intellectual Property
We strictly follow and respect all Intellectual Property rights during the conduct of our business across both worldwide and domestic markets.
Forced Labour
We do not use any prison, slave, indentured, or forced labor in the manufacture of any of our products.
Child Labour
We do not utilize child labor in the production of any product. We do not employ any person under the age of 15 (or 14 where local law allows), or the age at which compulsory schooling has ended, whichever is greater.
Hours of Labour
We maintain reasonable employee work hours based on the limits on regular and overtime hours allowed by local law, or where local law does not limit the hours of work, the regular workweek. Over time, when necessary, is fully compensated according to local law, or at a rate at least equal to the regular hourly compensation rate if there is no legally prescribed premium rate. Employees are permitted reasonable days off (at least one day off in every seven-day period) and leave privileges.
Coercion and Harassment
We acknowledge the value of our staff and treat each employee with dignity and respect. We do not use cruel and unusual disciplinary practices such as threats of violence or other forms of physical, sexual, psychological, or verbal harassment or abuse.
Compensation
We fairly compensate our employees by complying with all applicable laws, including minimum wage laws, or the prevailing local industry wage, whichever is higher.
Health and Safety
We maintain a safe, clean and healthy environment in compliance with all applicable laws and regulations. We provide adequate medical facilities, clean restrooms, reasonable access to potable water, well-lit and ventilated workstations, and protection from hazardous materials or conditions. The same standards of health and safety are applied in any housing we provide for our employees.
Equal Employment Opportunity/Nondiscrimination
We believe that all terms and conditions of employment should be based on an individual's ability to do the job and not based on personal characteristics or beliefs. We provide employees with a working environment free of discrimination, harassment, intimidation, or coercion relating directly or indirectly to race, religion, sexual orientation, political opinion, or disability.
Tenwin Bluetooth headphones manufacturers has more than 10 years of OEM experience, providing Custom headphones, custom headphones with logo,appearance design, and excellent production experience.
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